FAQ
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Where do you Ship?
Right now, we ship across the U.S., including Alaska and Hawaii. We’re working on going global — sign up for our emails so you’ll be first to know.
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How long will my order take?
We’re in soft launch, which means every product is made in fresh, small batches — no warehouses, no waste. Orders placed today will ship in about 4 weeks once your batch is ready. You’ll get tracking as soon as it’s on its way.
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Do you offer expedited shipping?
Because we’re in soft launch, we can’t offer expedited shipping just yet — our production schedule is based on batch dates, not same-day turnarounds. Once we move into full launch, expedited options will be available.
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Can I return a product?
Because skincare is a personal product, we don’t take returns unless something arrives damaged or defective. If that happens, email us at [support email] within 7 days of delivery and we’ll sort it out — quickly and kindly.
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Are your products vegan and cruelty-free?
Absolutely. No animal testing, ever. 100% vegan formulas. Many of our ingredients are sourced from ECOCERT-certified suppliers who meet the gold standard in organic cosmetics.
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Do your products contain preservatives?
Yes — the safe, gentle kind that keep your skincare fresh without messing with your skin.
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Where are your products made
Every bottle is made in small, purposeful batches right here in Pennslyvania. No waste, no filler — just intelligent care that works.
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Can I recycle the bottles & packaging?
Absolutely — our glass bottles and jars are fully recyclable once rinsed clean. The pumps, droppers, and caps can be recycled where local facilities accept them (check with your municipality). Our labels, however, are oil- and water-resistant for durability, which means they’re not recyclable. You can remove them before recycling your bottle or jar, or simply recycle the container as-is — most facilities will sort it out during processing.
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How do I layer your products?
Generally: cleanse → tone → serum → moisturizer/oil. But listen to your skin — you can mix and match based on your routine and needs.
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Can I use your products if I have sensitive skin?
Our formulas are designed to be gentle, but every skin is unique. We recommend patch-testing new products before full use.
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Do you sell to retailers?
Yes — fill out our wholesale form [link] and we’ll get in touch with line sheets, terms, and ordering details.